Contact and support

Talk to a human. We reply fast.

The fastest way to reach us is a support ticket from your dashboard: replies land in your account and every conversation stays on record. For account access or anything that doesn't fit a ticket, email support@smart-messaging.com.

Registered office

Wyoming corporation, in business since 2016.

Before you write

• Payment questions: include your transaction hash and network.
• Number not working for an app? Replace it free within 7 days — one click on the number's page.
• Refunds within 7 days for unused numbers are one click on the number's page.
• Verification codes: see Verification code not received?

How to reach us

If you have an account, the fastest route is a support ticket from your dashboard: it is linked to your account, so we can see your numbers and orders without asking you to repeat them.

You can also email support@smart-messaging.com, which works whether or not you have an account yet. If you write by email about an existing account, send it from the email address you signed up with.

What to include in a ticket

A complete first message usually means a faster answer. Depending on the problem, include:

• The phone number concerned, in full international format.
• Your order reference, if the question is about a purchase or renewal.
• For payments: the transaction hash and the network used (Tron, BNB Smart Chain, Polygon, Base or Solana).
• Screenshots of any error message, from the dashboard, your SIP app or the app that rejected the number.
• For SIP problems: the app or PBX you use and whether you connect over UDP, TCP or TLS.

Report abuse

If a Smart Messaging number has been used to spam, defraud or harass you, email support@smart-messaging.com with the number, the date and time, and a short description or screenshot. Our acceptable use policy explains what isn't allowed and what happens when it is broken.

Languages

The Smart Messaging website is available in 12 languages: English, Spanish, Portuguese, French, German, Russian, Arabic, Indonesian, Turkish, Italian, Vietnamese and Hindi. Writing your ticket in clear, simple English is the most reliable way to avoid misunderstandings.