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Acceptable Use Policy

Smart Messaging Inc. · 37 Begonia St, Casper, WY 82604, United States · Last updated: September 2026

Prohibited

Fraud, phishing or impersonation; unsolicited bulk calls or messages; illegal robocalls; harassment or threats; spoofing caller ID you are not authorised to use; any activity that breaks the law in your country or the number’s country.

Enforcement

We may suspend or terminate numbers and accounts that violate this policy, without refund, and cooperate with lawful requests from authorities.

Reporting abuse

Report abuse by opening a support ticket or emailing our support team.

Allowed use — examples

  • Receiving verification codes to register and keep your own accounts on apps and websites.
  • Using a second number for work, online selling or customer support, separate from your personal phone.
  • Keeping a local number in another country while travelling or living abroad.
  • Making and receiving calls from a softphone, PBX or the browser web dialer with your own numbers as caller ID.
  • Forwarding calls to your own phone or to your team.
  • Sending individual SMS to people who expect to hear from you.

Not allowed — examples

  • Spam, including bulk or unsolicited SMS and marketing messages sent without the recipient's consent.
  • Robocalls and automated or pre-recorded calls to people who have not agreed to receive them.
  • Phishing, scams, fraud or any attempt to obtain someone's credentials, money or personal data by deception.
  • Impersonating another person, company or public authority, including spoofing their identity as caller ID.
  • Evading bans, suspensions or verification rules of third-party platforms, or creating accounts in bulk to get around their limits.
  • Harassment, threats or stalking.
  • Sending, receiving or promoting illegal content, or using a number for any activity that is illegal where you or the recipient are located.
  • Reselling or sharing numbers or SIP credentials in a way that hides who is actually using them for any of the above.

What happens if the policy is broken

Depending on how serious the violation is, we may issue a warning, suspend the affected numbers or the whole account, or terminate the account. Serious or repeated violations can lead to termination without a warning.

If an account is terminated for breaking this policy, fees paid for its numbers are not refunded. Where the law requires it, or in response to a valid legal request, we cooperate with law enforcement and other competent authorities.

To report a number you believe is breaking this policy, email support@smart-messaging.com with the number, the date and time, and what happened.